TESTIMONIALS
See what our clients have to say about SUMMIT Performance Systems and The Balanced Scorecard:
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CCME, Transforming Health Care in the Carolinas
"Our internal company-wide Baldrige assessment revealed the need to improve strategic clarity, alignment and employee engagement. We asked Brian Kinahan at SUMMIT to train us on the Balanced Scorecard and followed by having him lead us though the development of divisional strategies and multiple cascading Strategy Maps and Balanced Scorecards. He also helped us align our budgeting, performance review and special initiatives processes to be more effective and strategically aligned. Brian has done an excellent job. He combines the requisite expertise and professionalism with a style that helped energize our people. And although we are new to strategic management, we are already seeing the benefits. Our priorities are clear, our people are more engaged and we are moving forward systematically growing our business. I recommend SUMMIT and Brian to any CEO or Division Manager seeking to improve overall performance and morale. "
Charles Riddick, CEO
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Hill, Chesson & Woody, Experience the benefit
"We were very pleased with the outcome of the annual strategy review that SUMMIT facilitated for our team. Brian helped us gain new insights and update key elements of our strategy, Strategy Map and Balanced Scorecard measures. Although the changes were not many, they were nonetheless important and have helped us improve our business consistently since. I highly recommend the process to everyone. "
Skip Woody, Owner
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The Food Bank of Central & Eastern NC, Helping people at risk of hunger
"I'm extremely pleased with SUMMIT's services. Brian did an excellent job helping us map out the critical elements of our strategy using the Balanced Scorecard methodology. In addition he helped us align our tactical plan with our mission and strategy so that we can focus on and measure what's most important along the way. I recommend this approach to everyone."
Jane Cox, President/CEO
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Bandwidth.com, E-commerce Telecom
“SUMMIT Performance Systems’ clarity, focus and insight have been instrumental in helping us retool our strategy and develop a more focused approach to our business through the mapping of the strategy to a Balanced Scorecard. The Scorecard is the foundation of our future success and the enthusiasm it has engendered throughout our organization is especially gratifying and productive.”
Henry Kaestner
CEO
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The Council for Entrepreneurial Development, Building entrepreneurial success
“Brian at SUMMIT Performance Systems helped us update our strategy and design a Balanced Scorecard framework that keeps us focused on strategic priorities. We use it to measure what’s working and what needs adjustment; our team is more engaged and our Board is better informed. I recommend it highly.”
Monica Doss, President
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CASTLE Worldwide, Inc., Testing, Training and Certification Services
"I was looking for a way to make sure all departments in our business were on track with their deliverables and that nothing was falling through the cracks, and I got it with SUMMIT's Balanced Scorecard implementation. One of the best things is how we use our Balanced Scorecard to focus the company on our game plan and communicate progress to the entire staff and to the Board. Bottom line, I feel we are more organized and productive and I'm more confident that we will achieve our ambitious long term goals."
Jeffrey LaRiche
CEO
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Hill, Chesson & Woody, Employee Benefit Services
“A critical reinvestment for any business. Summit will make your business better, you a better leader, and your employees will be happy knowing that they are doing exactly what they should be doing.”
Skip Woody
Owner
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Advanced Energy, Creating economic, environmental and societal benefits through innovative and market-based approaches to energy issues
"I’m very happy with the effect that SUMMIT’s strategic management system has had on our organization. In fact, after completing the initial project, we asked Brian Kinahan to develop Balanced Scorecard strategies with all our P&L groups so that our entire company is in the habit of thinking and acting strategically. The process is straightforward, easy to grasp and very empowering. I highly recommend it to all CEOs."
John E. P. Morrison, P.E.
Vice President, Operations
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Plum Spring Clinic, Integrated Medical Care
"SUMMIT gave us a critical boost to move our business toward realization of its full potential. With their help and guidance, we have established a clear strategic focus and a practical way to track progress. Our Balanced Scorecard is a crucial tool that makes us effective managers of our business, and distributes the responsibility for success throughout the organization. We’re now able and determined to link every single thing we do to our core purpose and goals. I recommend SUMMIT to all leaders who are serious about delivering great performance."
Kathleen Williamson
Clinic Director
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SouthLight, Nonprofit - Addiction Treatment Centers
“What struck me about our first Balanced Scorecard implementation at the program level was the thoughtful energy the team committed to the process and the eagerness expressed by another program director to have the next implementation. SUMMIT has done an excellent job.”
Franklin Ingram
Executive Director
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SouthLight Pathways, Nonprofit - Outpatient Addiction Treatment Center
“The process of developing a clear strategy and mapping it to the Balanced Scorecard has had an energizing effect on our people and has sharpened their focus on what’s truly most important to our clients and to our donors. We feel that we’re in control of our future."
Tad Clodfelter
Director
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Isoph, Web-based Learning Company
"It would be hard to overstate how clarifying the process of implementing the Balanced Scorecard has been for Isoph. We began with an overall company assessment that really gave us insight into our performance and culture at the time. Working from those initial insights and guided by the expertise of Summit Performance, we were able to drill down and identify which components of our strategy were working and which ones really were not. Now we have a clear idea of what works, and more importantly, we know how to measure effectively and make any changes we need to as our strategy evolves. With the Balanced Scorecard in place, both the management team and the staff feel much more in control of Isoph's destiny, and we are already seeing a significant positive impact on our bottom line."
Jeff Cobb
Co-founder and CEO
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StepUP Ministry, Nonprofit Community Outreach
"In addition to providing an efficient, logical system by which to evaluate our work, the Balanced Scorecard development process focused our vision and led us to the creation of a dynamic strategic plan."
John Bush
Executive Director
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Starpoint Global Services, Information Management
“SUMMIT led a breakthrough strategy development process that revealed what we need to do to reach the next level of growth and profitability. We then mapped our new strategy to a Balanced Scorecard that measures progress and keeps the entire company focused on what really matters.”
Mats Bruin
President
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Stockton Graham & Company, Coffee Roasting and Specialty Beverage Distribution
“There is no question that SUMMIT’s Balanced Scorecard implementation has had a positive impact on our company’s performance and continued growth. It was well worth the investment with a return many times its costs. We use it to focus our entire organization down to every associate, on the strategic inputs and competencies that will have the greatest impact on our desired outcomes.”
Jeff Vojta
Co-founder & CEO
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Independent Garage Owners of NC, Trade Association
“Brian Kinahan has really helped us strengthen the Association and the Insurance Company. Our new strategies are mapped to Balanced Scorecards that focus our efforts on what will truly make us successful. We feel much more in control and much more confident of the future.”
Bobby Dunn
Board President '03-'04
“We’ve been using the Balanced Scorecard as our primary management process for almost 2 years now. It’s a remarkably simple system that defines our strategy, focuses the entire organization on measured inputs and outcomes, and tells us what’s working and what’s not.”
Moe Stanley
Board President '04-'05
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Tryon Capital, Merchant Banking
"SUMMIT helped us truly understand our “sweet spot” translate it into our strategy and map it to focus on those areas that really make the difference. The Balanced Scorecard is the result of an incredible process so that our daily activities are driven by clear objectives, measures and targets. There is no question that this was a break through experience for a very seasoned team. We are now able to focus on what’s really important.”
Robbie Hardy
Managing Partner
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IGO Insurance Agency, Inc., Insurance Brokers
“Before we implemented the Balanced Scorecard we were operationally focused and reluctant to establish ambitious goals because we weren't confident that we had a plan that we could implement successfully to reach them. With the Balanced Scorecard in place we are strategically focused. We have goals and a plan and we work the plan every day because that's what gets measured. The results speak for themselves. We set ambitious goals for this year and we are achieving them.”
Jimmie Robertson, Jr.
Executive VP & Chief Operating Officer
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Chapel Hill Tire, Auto Service, Multi-location
"Using SUMMIT’s systematic approach we recently upgraded our strategy, mapped it to a Balanced Scorecard, communicated it to the 40+ people in our company and are measuring key activities and outcomes. I'm a big fan of the Balanced Scorecard because I firmly believe that “what gets measured gets done”, and I see how it creates an unprecedented level of clarity, focus and company-wide alignment. It’s our road map to success that guides daily decisions about how best to allocate time and financial resources. I'm clearly happy that we went through SUMMIT's strategy and Scorecard process. It has given me a high level of confidence that we’ll eventually achieve our most ambitious goals."
Marc Pons
President
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Automotive Management Solutions, Software Reseller
"Through the SUMMIT strategy process we identified the key requirements of our target market and the critical supporting activities. By representing (and measuring) the strategy components on our own Balanced Scorecard we have the whole company focused on the success ingredients that we believe will take us to our financial objectives. Another benefit of the process is that we discovered a much better overall approach to selling and installing our product that we expect will significantly improve sales volume and reduce costs."
Terry Hubbard
President
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Starpoint Global Services, Information Management
“We agree wholeheartedly with SUMMIT about the powerful effect that strong core competency skills can have on individual and group productivity. SUMMIT’s Goal Setting and Time Mastery seminar taught us how to make time work for us, which has given everyone a greater sense of control and more confidence that what needs to be done will be done.”
Mats Bruin
President
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Triangle Business Forms, Promotional & Printed Products
“SUMMIT’s Assessment of our business clearly identified our areas of untapped potential and laid out a logical sequence of improvements to grow our sales and profits. We have already implemented some and are finding that they make business sense and make work more enjoyable. I would recommend the Assessment to anyone who is serious about moving their business forward at a faster pace.”
Rob Sneed
Owner