See what our clients have to say about SUMMIT Performance Systems and Brian Kinahan:
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CCME, Transforming Health Care in the Carolinas
"Our internal company-wide Baldrige assessment revealed the need to improve strategic clarity, alignment and employee engagement. We asked Brian Kinahan at SUMMIT to train us on the Balanced Scorecard and followed by having him lead us though the development of divisional strategies and multiple cascading Strategy Maps and Balanced Scorecards. He also helped us align our budgeting, performance review and special initiatives processes to be more effective and strategically aligned. Brian has done an excellent job. He combines the requisite expertise and professionalism with a style that helped energize our people. And although we are new to strategic management, we are already seeing the benefits. Our priorities are clear, our people are more engaged and we are moving forward systematically growing our business. I recommend SUMMIT and Brian to any CEO or Division Manager seeking to improve overall performance and morale. "
Charles Riddick, CEO
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SouthLight, Inc - Addiction treatment centers, Helping people at risk of hunger
"I am very thankful to Brian for helping SouthLight and me through a difficult time, for serving in leadership roles when we needed him, and for bringing a higher level of management and reporting sophistication to the organization. Brian established many of the practices that we have used since to nearly double our revenues and profits. I enthusiastically recommend Brian to any company seeking a CEO or COO who has the wisdom, experience and temperament to lead a team to greater accomplishment. He is energetic, positive, personable and professional. He can dream big, he can translate the dream into concrete steps and accountabilities, and he can lead teams of men and women to reach the desired outcomes."
John Crumpler, Chairman
"Brian is a highly effective businessman who brings positive energy and a wealth of knowledge and experience to every situation or challenge. He has a rare combination of skills. He’s great with long term goal setting and strategy, but he’s also excellent at operating details, budgets, performance analysis and reporting. In addition, Brian is good at helping people be more engaged in their business, and he’s able to step in and lead an organization directly at any level."
Tad Clodfelter, CEO
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CASTLE Worldwide, Inc., Testing, Training and Certification Services
"Brian’s ability to analyze the situation and synthesize a road map to success was better than impressive – it was successful. He has impressed all of our management team with his intelligence, inquisitiveness, perspicacity and persistence. He walks his talk, is without artifice, and he is always honest and direct with a penetrating intelligence and sound judgment. I can recommend no other individual more highly."
Jeffrey LaRiche, CEO
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ReadyCom Inc., Two way wireless voice messaging
"I was very fortunate to have had the opportunity to work for Brian when I was President of ReadyCom, Inc and he was the CEO. What impressed me most about Brian’s leadership style was that he was able to build and sustain a positive and productive culture of shared purpose and commitment, where people worked hard together toward a common goal. Brian provided a very strong strategic vision for the company and created an environment of passion around making that vision become reality."
Mike Lee, President
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Calibrate, Inc., Pipette calibration services for health care, forensic and pharma labs everywhere
"The purpose of our consult with Brian of Summit Performance was to identify both the inefficiencies and opportunities within our business and to develop goals and objectives to address them. Brian was especially helpful in identifying sources of waste and inefficiency. After we made the required changes to our operations we saw a quick and dramatic increase in our profit margin from 2% to 8%. Brian is easy to work with, easy to understand, and an excellent coach. He quickly established himself as our "go to" advisor for financial analytics and strategy development and has made the company much stronger, more efficient and more profitable."
Ann Lenhardt, COO
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Hill, Chesson & Woody, Employee Benefit Services
“A critical reinvestment for any business. Summit will make your business better, you a better leader, and your employees will be happy knowing that they are doing exactly what they should be doing.”
Skip Woody, Owner
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Stockton Graham & Company, Coffee Roasting and Specialty Beverage Distribution
"The success our company is experiencing today is directly related to Brian's contribution. We now use a strategic management approach to focus our entire organization, down to every associate, on the strategic inputs and competencies that have the greatest impact on our desired customer and financial outcomes. As a result, we’ve improved operating income by 100% by focusing our sales and marketing efforts on our more profitable customers and product lines and by paring down non-core operations."
Jeff Vojta, Co-founder & CEO
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Clinical Insights, Coding and abstracting services for health information management and performance improvement departments
"Brian was instrumental in the planning and implementation of a new health care consulting company that we spun out of a larger company. He was instrumental in helping us determine our strategy for success, our corporate values and how to deliver the very best services possible. Brian quickly understood our business platform. He asked many questions to make sure we understood the consequences of our actions. He made suggestions and explained the benefits of his recommendations. I love his high energy, positive outlook and happy demeanor. He gets everyone on board and they trust him completely. He is a great soul in that he is objective, non-judgmental, and a genuinely happy, positive person that truly wants to help other achieve success."
Mary Jane McCracken, President
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Advanced Energy, Creating economic, environmental and societal benefits through innovative and market-based approaches to energy issues
"I’m very happy with the effect that SUMMIT’s strategic management system has had on our organization. In fact, after completing the initial project, we asked Brian Kinahan to develop Balanced Scorecard strategies with all our P&L groups so that our entire company is in the habit of thinking and acting strategically. The process is straightforward, easy to grasp and very empowering. I highly recommend it to all CEOs."
John E. P. Morrison, P.E., Vice President, Operations
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Riley Life Logistics, Precision shipping with special skills in kitting, pre-assembly and reverse logistics
"Brian has business instinct beyond anyone else that I know. His gut reaction to any situation that I’m facing is always a direct hit. He has a gift in his ability to listen to the details, quickly analyze them, and provide feedback that leads to positive outcomes. Brian is the whole package – a great communicator, leader, manager, and strategist. His empathetic perspective and self-awareness allow him to build trust. His work ethic and humility allow him to lead and manage. His experience, philosophies, and problem solving capabilities allow him to build long-term strategy for sustainable growth."
Chris Bingham, CEO
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Isoph, Web-based Learning
"It would be hard to overstate how clarifying the process of implementing the Balanced Scorecard has been for Isoph. We began with an overall company assessment that really gave us insight into our performance and culture at the time. Working from those initial insights and guided by Brian’s expertise, we were able to drill down and identify which components of our strategy were working and which ones really were not. Now we have a clear idea of what works, and more importantly, we know how to measure effectively and make any changes we need to as our strategy evolves. Now, both the management team and the staff feel much more in control of Isoph's destiny, and we are seeing a significant positive impact on our bottom line."
Jeff Cobb, Co-founder and CEO
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Capital Bank, Regional banking
"Brian did an excellent job of guiding our bank’s senior leadership team through a very productive strategy and Balanced Scorecard process. He was knowledgeable, professional, and well prepared. I highly recommend him."
Ralph Edwards, CIO & Operations Exec
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Bandwidth.com, E-commerce Telecom
“Brian's clarity, focus and insight have been instrumental in helping us retool our strategy and develop a more focused approach to our business through the mapping of the strategy to a Balanced Scorecard. The Scorecard is the foundation of our future success and the enthusiasm it has engendered throughout our organization is especially gratifying and productive.”
Henry Kaestner, CEO
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IGONC, Trade Association
"We engaged Brian to put our operation back in order. He began by helping us address our immediate operating and cash challenges; then we tapped him to be our interim Executive Director, a position he held for over a year. Brian was able to identify and address not only our short term challenges, he was also able to visualize and address what needed to be done over the long term. I would highly recommend Brian for his broad expertise and his dedication to doing the best job possible in whatever situation is presented to him. He has the vision and leadership to look beyond the obvious to the possible and then make it happen."
Bobby Dunn, Board President
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Plum Spring Clinic, Integrated Medical Care
"SUMMIT gave us a critical boost to move our business toward realization of its full potential. With their help and guidance, we have established a clear strategic focus and a practical way to track progress. Our Balanced Scorecard is a crucial tool that makes us effective managers of our business, and distributes the responsibility for success throughout the organization. We’re now able and determined to link every single thing we do to our core purpose and goals. I recommend SUMMIT to all leaders who are serious about delivering great performance."
Kathleen Williamson, Clinic Director
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The Council for Entrepreneurial Development, Building entrepreneurial success
"Brian at SUMMIT Performance Systems helped us update our strategy and design a Balanced Scorecard framework that keeps us focused on strategic priorities. We use it to measure what’s working and what needs adjustment; our team is more engaged and our Board is better informed. I recommend it highly."
Monica Doss, President
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Starpoint Global Services, Information Management
“Brian led a breakthrough strategy development process that revealed what we need to do to reach the next level of growth and profitability. We then mapped our new strategy to a Balanced Scorecard that measures progress and keeps the entire company focused on what really matters.”
Mats Bruin, President
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StepUP Ministry, Nonprofit Community Outreach
"In addition to providing an efficient, logical system by which to evaluate our work, the Balanced Scorecard development process focused our vision and led us to the creation of a dynamic strategic plan."
John Bush, Executive Director
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Tryon Capital, Merchant Banking
"SUMMIT helped us truly understand our “sweet spot” translate it into our strategy and map it to focus on those areas that really make the difference. The Balanced Scorecard is the result of an incredible process so that our daily activities are driven by clear objectives, measures and targets. There is no question that this was a break through experience for a very seasoned team. We are now able to focus on what’s really important."
Robbie Hardy, Managing Partner
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IGO Insurance Agency, Inc., Insurance Brokers
"Before we implemented the Balanced Scorecard we were operationally focused and reluctant to establish ambitious goals because we weren't confident that we had a plan that we could implement successfully to reach them. With the Balanced Scorecard in place we are strategically focused. We have goals and a plan and we work the plan every day because that's what gets measured. The results speak for themselves. We set ambitious goals and we are achieving them."
Jimmie Robertson, Jr., Executive VP & Chief Operating Officer
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The Food Bank of Central & Eastern NC, Helping people at risk of hunger
"I'm extremely pleased with SUMMIT's services. Brian did an excellent job helping us map out the critical elements of our strategy using the Balanced Scorecard methodology. In addition he helped us align our tactical plan with our mission and strategy so that we can focus on and measure what's most important along the way. I recommend this approach to everyone."
Jane Cox, President/CEO
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Chapel Hill Tire, Auto Service, Multi-location
"Using SUMMIT’s systematic approach we recently upgraded our strategy, mapped it to a Balanced Scorecard, communicated it to the 40+ people in our company and are measuring key activities and outcomes. I'm a big fan of the Balanced Scorecard because I firmly believe that “what gets measured gets done”, and I see how it creates an unprecedented level of clarity, focus and company-wide alignment. It’s our road map to success that guides daily decisions about how best to allocate time and financial resources. I'm clearly happy that we went through SUMMIT's strategy and Scorecard process. It has given me a high level of confidence that we’ll eventually achieve our most ambitious goals."
Marc Pons, President
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Automotive Management Solutions, Software Reseller
"Through the SUMMIT strategy process we identified the key requirements of our target market and the critical supporting activities. By representing (and measuring) the strategy components on our own Balanced Scorecard we have the whole company focused on the success ingredients that we believe will take us to our financial objectives. Another benefit of the process is that we discovered a much better overall approach to selling and installing our product that we expect will significantly improve sales volume and reduce costs."
Terry Hubbard, President
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Starpoint Global Services, Information Management
“We agree wholeheartedly with SUMMIT about the powerful effect that strong core competency skills can have on individual and group productivity. SUMMIT’s Goal Setting and Time Mastery seminar taught us how to make time work for us, which has given everyone a greater sense of control and more confidence that what needs to be done will be done.”
Mats Bruin, President
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Triangle Business Forms, Promotional & Printed Products
“SUMMIT’s Assessment of our business clearly identified our areas of untapped potential and laid out a logical sequence of improvements to grow our sales and profits. We have already implemented some and are finding that they make business sense and make work more enjoyable. I would recommend the Assessment to anyone who is serious about moving their business forward at a faster pace.”
Rob Sneed, Owner